Minute with Mary ™

"Mary exceeded our expectations."

"Her presentation was great, fun, and very enjoyable."

"I learned valuable techniques to bring back to my organization"

Module 1: Professional Conduct

Perfecting Professionalism with High-Quality Ethical Behaviors

• Identify the seven ethical characteristics of professionalism

• Discover individual strengths and growth opportunities using the ethical characteristics

• Promote ownership and accountability through best practice behaviors

Module 2: Technology Communication

Is it Professional Technology Communication or Not?

The Dos, Don’ts and Maybes in the Current Culture Trends

• Deliver messages that preserve and improve company image

• Recognize the dos, don’ts, and maybes when communicating by e-mail, text, phone, and social media

• Evaluate current organization communication policies and acceptable technology behaviors

Module 3: Solutions for Difficult Communication Situations

Communicating to Be Understood and to Understand:

Build High Performance Engagement for High Performance Outcomes

• Build understanding with awareness and focus

• Identify critical drivers of communication tendencies

• Promote positive communication outcomes by quickly identifying communication styles

• Apply characteristic awareness to effectively communicate with others

Module 4: Effective Nonverbal Leadership Messaging

Top Nonverbal Secrets of a Great Leader

• Sharpen professional presence with nonverbal awareness skills

• Deliver effective messages with the use of the seven top gestures

• Support team engagement with credible and likeable non-verbal cues

Module 5: Build Better Teams

Ignite, Engage, and Empower a Happy, High-Performance Team

• Identify the five critical areas for a high-functioning team

• Assess and identify team strengths and challenges

• Co-create an action plan to build and sustain a happy, high-performing team

Module 6: Service Recovery

Win Customer/Employee Loyalty through Adversity

• Recognize the upside of a negative situation

• Replace reactive responses with proactive solutions

• Identify the five steps of service recovery

• Apply the five steps of service recovery to real-time situations

Module 7: Job Performance Success

Connecting the Dots: Your Work and Your Mission

• Identify personal mission

• Align personal mission with the mission of the organization

• Rekindle passion and purpose to promote job performance success

Module 8: Professional Dining Etiquette

Step Up to the Plate: Key Maneuvers of Dining Etiquette